Shipping

How long it takes

Two separate waits, and it helps to keep them apart:

3–5 working days

In the studio. Your piece is printed after you order — nothing here is pre-made — then has its supports removed, seams cleaned, surface finished, and is inspected before it is packed. Anything that fails inspection is reprinted rather than sent, which occasionally costs a day.

3–7 working days

With the courier, after dispatch. Faster to the metros, slower to the north-east and to remote pin codes. This part is outside the studio’s hands.

Larger orders and Forge commissions take longer, and we tell you the timing when the commission is confirmed rather than leaving you to guess.

Where we ship

Anywhere in India. Everything is sent from Thrissur, Kerala, India.

We do not ship internationally at the moment. If you are outside India and want a piece, write to us — we would rather answer honestly case by case than promise a service the studio cannot yet stand behind.

What shipping costs

One flat rate, anywhere in India, and one way to avoid it:

₹150

On orders under ₹999. Charged once per order, not per piece, so adding a second piece never adds a second postage charge.

Free

On orders of ₹999or more, counted after any discount — the figure you actually pay for the pieces themselves.

The charge is shown in your cart and again at checkout before you pay, so the total you approve is the total you are charged. Nothing further is added afterwards.

Tracking

When your piece leaves the studio you get an email with the courier and the tracking number. Your order page — the link is in your confirmation email — shows the current status at any time, and needs no account or password.

Getting the address right

Parcels go to the address you give us, so check the pin code and add a landmark if the location is hard to find. If you spot a mistake, email us at once: we can change it before dispatch, and not after.

If a parcel comes back to us because the address was wrong or nobody could receive it, we will re-send it once you confirm the details. The second postage is chargeable, since the first journey has already been paid for.

If it arrives damaged, or not at all

Pieces are packed to survive the trip, and occasionally one does not. Tell us within 48 hoursof delivery, with photographs of the piece and the box, and you get a replacement or a full refund — your choice. A parcel that never arrives is treated the same way once the courier confirms it is lost.

The full terms are on the refunds page.